1. Acceptance of Terms Please read these Terms and Conditions carefully before You use the Website. The use of this Website is subject to these Terms and Conditions (inclusive of Our Privacy Policy and any other documents referred to herein) which constitutes the full agreement between You and Us. By using the Website, You indicate that You have read, accepted, and agreed to be bound by these Terms and Conditions. If You do not agree, You should cease using the Website immediately.

2. Definitions

“Agreement” means the terms and conditions contained herein, together with any quotation, order, invoice or other document expressed to be supplemental to this Agreement.

“We”, “Us”, “Our” means Premium Homes (NZ) Limited, Premium Home Builders Limited, and any other subsidiary or related company operating under the Premium Homes brand, its successors and assigns.

“You”, “Your” means any person being of the legal age of eighteen (18) years using this Website.

“Website” means the location accessible on the Internet through the World Wide Web providing content for Premium Homes.

3. Changes to Terms We reserve the right to change any of the Terms and Conditions (including our Privacy Policy) at any time by notifying You through this Website. By continuing to use the Website, You agree to be bound by the amended terms.

4. Compliance with Laws You represent and warrant that Your use of this Website will comply with all applicable New Zealand laws, including but not limited to the Fair Trading Act 1986, the Consumer Guarantees Act 1993, and the Privacy Act 2020.

5. Privacy Policy We are committed to protecting Your privacy in accordance with the New Zealand Privacy Principles as set out in the Privacy Act 2020. Our collection, use, and disclosure of Your personal information (including biometric data for site access and third-party lead data) are governed by our Privacy Policy Manual. By using this Website, You consent to such processing as detailed in that Policy.

6. Limitation of Liability

General: To the maximum extent permitted by law, We shall be under no liability to You for any indirect or consequential loss or expense (including loss of profit) arising out of a breach by Us of these terms.

Consumer Protections: Nothing in these terms is intended to limit Your rights as a consumer under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Business Use: Where You are using this Website for business purposes, You agree that the provisions of the Consumer Guarantees Act 1993 do not apply, and such exclusion is fair and reasonable pursuant to section 43 of that Act.

7. Specifications and Information Any house designs, floor plans, valuation estimates, or build projections on this Website are provided for illustrative and educational purposes only. They are based on general modelling assumptions and do not constitute a fixed quote, guarantee, or representation of a specific result. Actual outcomes will vary based on individual circumstances and site conditions.

8. Availability and Online Inquiries

Display of any house designs, packages, or building services on this Website does not guarantee immediate availability. All inquiries, scheduling of works, and initial build expressions of interest placed through this Website are subject to formal confirmation and acceptance by the relevant entity within the Premium Homes Group.

9. Returns and Defective Materials

Our policy regarding building materials, variances, or structural works is governed by our standard Terms and Conditions of Trade and individual building contracts. To the extent permitted by law, we do not accept returns or contract cancellations for a change of mind. Nothing in this clause limits your statutory rights under the Consumer Guarantees Act 1993.

10. Artificial Intelligence (AI) Chatbot and Virtual Assistants

Informational Only: We may utilise an AI-powered chatbot tool on this Website to assist with general customer service inquiries and guide your experience. All responses, estimates, or information provided by the chatbot are strictly for illustrative and educational purposes. They do not constitute a formal, binding quote, architectural advice, or a legal representation of the Premium Homes Group.

Data Capture: Any personal information, project notes, or contact details you voluntarily input into the chatbot will be collected and processed securely to manage your inquiry, in absolute accordance with our Privacy Policy Manual.

Limitation of Liability: While we endeavour to train our automated systems for accuracy, we accept no liability for any errors, anomalies, omissions, or unexpected automated responses generated by the chatbot tool. Final parameters of any construction project must always be manually verified and signed off by an authorized human representative of Premium Homes.

11. Cookies and Tracking Technology

We and our advertising partners use cookies, pixels, and web beacons to track website usage, manage digital traffic, and measure the success of our marketing campaigns (including tracking email delivery and open rates). By using this Website and consenting to our cookie settings, you agree to this data being processed in accordance with our Privacy Policy Manual. You can manage or disable cookies at any time via your browser settings.

12. Mailing Lists and Marketing Communications

If you join a Premium Homes mailing list, you can request to be removed at any time by clicking the "unsubscribe" link within our emails. If an unsubscribe link is unavailable, please contact us directly via our website’s "Contact Us" form, and we will process your removal promptly.

13. Third-Party Links and Advertisers

The display of any advertiser or external link on our Website does not constitute an endorsement by the Premium Homes Group. Accessing third-party sites (including property portals or calculator tools) is at your sole risk. We accept no liability for the content, privacy practices, or commercial dealings between yourself and any third-party provider.

14. Copyright and Trademarks The contents of this Website are the copyright or trademark property of Us, Our suppliers, or linked third parties. You may not distribute, reproduce, or publish any content without Our prior written approval.

15. Continuous Service We cannot guarantee uninterrupted or continuous availability of this Website. We accept no liability in relation to Website downtime, whether scheduled for maintenance or otherwise.

16. Jurisdiction This Website is controlled from Our premises in New Zealand. You agree that the laws and statutes of New Zealand shall apply to any dealings, actions, or claims arising out of Your use of this Website, irrespective of any conflict with laws in Your country of domicile. Any legal proceedings must be conducted in English and filed in New Zealand courts.